Why do we collect and use your personal information
We collect and use your personal information* in order for us to manage your enquiry, provide you with information about our work based on your request or enquiry, actively work with you on any projects and keep in touch during the course of work we do with or for you. We don’t do direct marketing.
*The personal information we collect about you will usually be an email address and telephone number. Only occasionally will we ask for a correspondence address - for example if we need to send you something tangible for a project or activity.
What happens if I do not provide my personal information
We will only use your personal information for the reasons above. If we do not collect your personal information we will not be able to respond to your request or enquiry.
How we protect your information
Your data is securely password protected and securely held on a server. Our website server is protected and regularly scanned for malware and viruses. We do not store any credit/debit card details.
Who will we share your personal information with
We will not pass your personal information onto any third parties unless you give us permission or ask us to do so. This instance is only likely to arise when we are working with or for you on issues or projects for which we need to link up with useful contacts to get things done.
Transferring your personal information outside Europe
We will not share your personal information with organisations based outside Europe.
How long will we store your personal information
If you send us an enquiry we will store your data for up to one year from the date of the latest interaction with us, be it via email or telephone. Naturally, if we continue to work with you on an ongoing basis we will hold on to your data until a year after we are no longer in contact. You can choose to opt out of contact with us at any time.
What are your rights in relation to your personal information
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are
still responding to your enquiry or supporting/ working with you on an active request, enquiry or project. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information (though, see above, we will never share it or use it for any purpose other than in relation to your enquiry or any subsequent work or support we undertake with or for you).
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
Right to withdraw consent
You have the right to withdraw your consent for us to use your personal information to communicate with you. We don’t do direct marketing.
How can I exercise my rights in relation to my personal information
You can exercise all of your rights by contacting us on any of the above contact details.
How do I lodge a complaint about the use of my personal information
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link or calling the ICO on 0303 123 1113.
Do we use ‘cookies’?
Save your browsing analytical data of our website.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.